Contact our home care team in Indianapolis and Greenwood
Call us, email us, or send the form below. We answer every enquiry, and nothing you tell us commits you to anything.
Get in touch
If it is urgent, call. You will reach a person rather than a menu, and we can usually tell you within a few minutes whether we are able to help.
Phone
Office hours
Monday to Friday, 9:00 AM to 5:00 PM. Care available 24/7.
Text messages from Cater2U
The form above includes an optional checkbox for text messages. It is never ticked for you, and you never have to tick it. You can give us your phone number and still choose not to receive texts, and we will call or email you instead. If you do opt in, you agree to receive text messages from Cater2U Home Care Service LLC.
Messages we send include appointment confirmations and reminders, changes to a scheduled visit, updates about your caregiver or schedule, equipment delivery notices, replies to your enquiry, and, for job applicants, updates about an application.
- Reply STOP at any time to opt out
- Reply HELP for assistance
- Message and data rates may apply
- Message frequency will vary
- Your phone number and SMS consent are never shared with third parties or affiliates for marketing
Full details are in our Privacy Policy and Terms and Conditions.
From your message to a caregiver at the door
Nothing here commits you to anything, and you can stop at any step.
We call you back
Usually the same working day. We ask a few questions to understand the situation and to confirm that we cover your address.
A free home visit
We come to the house at a time that suits you, meet everyone, and look at how the day actually goes. It takes about an hour and costs nothing.
A written plan
You get the schedule, the tasks and the cost in writing before anything starts. If you would rather think about it, that is completely fine.
Prefer to call?
Most families find it easier to explain the situation out loud than to write it down, and a five minute phone call usually settles more than an exchange of emails. You will reach a person in our office rather than a menu.
If you call outside office hours, leave a message and we will come back to you. For anything genuinely urgent that cannot wait, contact your doctor or the emergency services.
Good things to have ready
- Roughly what is becoming difficult day to day
- Whether anyone is helping at the moment, and how often
- The address, so we can confirm we cover it
- Any dates that matter, such as a hospital discharge
- What your relative thinks about the idea of help
If you do not know some of these, call anyway. Working it out is part of what the conversation is for.
Contact our home care offices in Indianapolis and Greenwood
Indianapolis office
6433 E Washington St, Suite 132
Indianapolis, IN 46219
Greenwood office
3209 W Smith Valley Rd, Suite 102-19
Greenwood, IN 46142
Questions before you call
For most families, within a few days of the assessment. If you are calling because a hospital discharge is happening tomorrow, say so when you ring and we will do everything we can to move faster. We would rather tell you honestly that we cannot cover a shift than promise it and leave you stuck.
This is one of the most common things families tell us, and it is rarely about the help itself. It is usually about independence and pride. We start small, often with something practical and unthreatening like housekeeping or a ride, and let trust build from there. Our caregivers are used to being politely turned away on the first visit.
We work across Marion and Johnson counties from two offices, one in Indianapolis on East Washington Street and one in Greenwood on West Smith Valley Road. That covers Indianapolis and its townships, Greenwood, Center Grove, Beech Grove, Lawrence, Speedway, Southport, Whiteland, Bargersville and Franklin. If you are just outside, call and ask.